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TS Cloud

TS Cloud

ABOUT
TS CLOUD

The wait is over; welcome to the next era of Total Service!

Total Service Cloud is entering its pre-launch phase, marking a significant milestone in the platform’s evolution.

About The Beta Program

We are formally opening a Beta Tester Program with a small group of trusted customers to help finalize the platform ahead of general availability.

This program is designed to validate real-world operations in a live environment—ensuring that everyday workflows perform reliably across core business functions, including dispatch, financials, inventory, job costing, payroll, reporting, and sales. The focus is on stability, performance, and usability—not experimentation.

Total Service Cloud has already undergone extensive internal QA testing. This Beta phase is a controlled, guided collaboration intended to fine-tune the platform with experienced users who know the system and understand operational realities.
Participants will receive:

  • A clearly defined testing scope and timeline
  • Direct support and escalation paths
  • Transparent expectations for both teams
  • Full visibility into issue status, with all items acknowledged within 24 hours
  • Immediate escalation of critical blockers
  • Weekly Known Issues summaries to maintain clarity and momentum

This phase ensures that when Total Service Cloud launches broadly, it does so with confidence—backed by real usage, informed feedback, and proven operational readiness.

Join The Beta Program!

Get a head start in all of the advancements coming…

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Recent Updates

Feb 18

Feb 18 2026

Total Service Cloud (TSC)

Key Updates:

  • Enhanced user interface by displaying user city and region instead of IP addresses.
  • Added new admin dashboard feature to view active users and sessions.
  • Improved user experience with prompts to save changes on unsaved edits for customers, vehicles, and quote statuses.
  • Fixed issues related to quotes page filtering, purchase order displays, and error handling in customer editing.
  • Updated tax calculations for accurate application of sales tax by region.
  • Improved performance with faster loading and pagination controls for deposit registers.
  • Ensured project security by updating dependencies to address vulnerabilities.

In-Progress Work:

  • Active development on enhancements related to displaying quotes, saving edits, and transitioning through various operational modes.

Total Service Mobile (TSM)

Key Updates:

  • Consolidated code changes by merging debug improvements into the main branch.
  • Enhanced login screen and syncing logic for a smoother user experience.
  • Refined building and unit APIs for better efficiency.

In-Progress Work:

  • Active branches indicate ongoing updates for multi-company routing, enhanced authentication, and the latest features.

Feb 11 2026

  • Removed unused relations in banking reconciliation queries to clean up system resources and improve efficiency.
  • Improved validation and user experience in bank account and bank adjustment forms to prevent errors and enhance usability.
  • Fixed ticket creation issues, including old data retention after cancellation and case-insensitivity in filtering, ensuring smoother operations and improved accuracy.
  • Implemented updates to database schema to align with local development settings, ensuring consistency and compatibility.
  • Resolved error during user creation with temporary passwords to support seamless user onboarding.
  • Enhanced API functionalities, including switching to POST for contract previews and improving error handling for better consistency and reliability.
  • Added the ability to reconcile a range of checks in bank reconciliations, streamlining the process for higher user productivity.
  • Updated dashboard quick actions to improve accessibility by directly opening relevant dialogs for a more intuitive workflow.
  • Introduced multi-tenant support and tenant management capabilities, enabling scalable deployment across multiple client environments.
  • Added a new mechanic tracking page with map views to provide better visibility and operational insights for users.
  • Improved animations in windows and dialogs to enhance UI stability and offer a smoother user experience.
  • Enhanced the ticket creation form with advanced validation and contact handling, allowing manual caller name entries for greater flexibility.
  • Added safeguards like required field indicators and prevention of duplicate form submissions to ensure data integrity and user efficiency.

Feb 09 2026

  • Standardized and improved modal display and behavior across multiple modules to match existing application standards and enhance consistency.
  • Updated job templates and handling of contract type data, ensuring correct and reliable data processing.
  • Updated print functions to use safer writing methods, enhancing security and reliability of HTML content in print windows.
  • Improved database query safety by utilizing Drizzle query builders, validating identifiers, and ensuring safe query handling.
  • Improved error messages for deletion operations, addressed false positives, and sanitized user inputs to prevent SQL injection vulnerabilities.
  • Resolved naming conflicts in schema definitions, fixed server crash by ensuring proper module format, and enhanced build script for compatibility with production deployment.

Upgrades & Enhancements

  • Added an estimate date field with auto-population to improve the efficiency of job creation and data entry.
  • Enhanced job estimates with selectable categories and added functionality for better organization and categorization in sales estimations.
  • Introduced multi-tab support and improved session management, allowing for a more seamless and user-friendly experience.
  • Incorporated tiered parts markup percentages in building billing and forms, enabling more flexible and transparent cost management.
  • Added functionality to manage sales and use tax regions, empowering users with more robust tax handling and management options.
  • Introduced unit templates functionality, simplifying unit management and enhancing operational efficiency.

Feb 05 2026

🎨 User Experience

Full-Screen Dialogs

  • Record Creation Windows – All open in full screen for better workspace
  • Edit Screens – Maximized view for editing users and other records

Data Grids

  • Sticky Headers – All grids now have sticky headers for context while scrolling
  • Column Alignment – Fixed header-to-column alignment across all tables
  • Sort Indicators – Visual sorting indicators on grids (Prospects, Leads, Estimates, Competitors, Bid Results, Units, Collections)
  • Selection Checkboxes – Added to multiple grids for bulk operations

Dialog Improvements

  • Freeze Prevention – Improved dialog component to prevent UI freezes
  • Nested Popups – Fixed layering for properly displayed nested dialogs
  • Scroll Improvements – Better scrolling in vendor modals and job template dialogs

📱 Sales Module

Quotes & Estimates

  • GST Rate Auto-Update – Automatic update on quotes
  • Taxable Flag – Added to estimate line items
  • Text Overflow – Fixed overlapping fields in job estimates
  • Sales Personnel Filter – Correctly filter sales employees

Leads & Prospects

  • Grid Improvements – Sort indicators and alignment fixes
  • Territory Requirements – Salesperson required for sales territories

Feb 02 2026

🏢 Property & Customer Management

Buildings

  • Safety Test Job Dropdown – Now filters to show only building-specific jobs
  • Date Filtering – Added to customer and building records
  • Contact Management – Added building contact functionality

Customer Features

  • Prospect Contacts – Fixed freezing issue when adding contacts
  • Contact Refresh – Improved display and refresh of prospect contacts

📊 Reporting & Data

Date Range Filtering (Global)

  • Standardized Date Selector – Unified component across 20+ pages including Reports, Ledgers, Buildings, Customers, Vendors, Inventory Items, Purchase Orders, Collections, Bank Ledger, Completed Tasks, and more
  • “All” Filter Option – View complete history without date restrictions

Report Builder

  • Preview & Validation – Added functionality for custom reports
  • Unified Date Selection – All reports use consistent date range component
  • Fix Error Handling – Corrected custom report execution issues

🔒 Security & Authentication

  • Password Reset – Enabled for unauthenticated users
  • CSRF Protection – Token handling added to job creation API
  • Audit Logging – User ID added to new account creation

🌍 Internationalization

  • Global Country Defaulting – Control Panel country auto-populates across all forms
  • Country Standardization – Consistent values across employee and ticket forms
  • GST Rate Display – Conditionally shown based on company country

Jan 30 2026

🔧 Dispatch & Mobile

Schedule Board

  • Drag-and-Drop Scheduling – Assign tickets to calendar dates with drag-and-drop
  • Layout Improvements – Better readability and scrolling functionality
  • Filter Enhancements – Updated filters for dispatch and schedule screens

Mobile App Support

  • Work Order Resolution – Mechanics can resolve work orders from mobile
  • Equipment Management – Endpoints for managing work order equipment
  • Expense Management – Create, edit, and delete expenses with receipt photo uploads
  • Overtime Breakdown – Added to employee timesheets

Ticket Management

  • Ticket Creation – New fields and improved layout for dispatch tickets
  • Ticket Filtering – Pagination and alignment improvements
  • Safety Test Job Filter – Dropdown now shows only jobs belonging to the building

📋 Job Management

Job Templates

  • Revenue & Expense Budgets – Added to job template creation
  • Dynamic Job Type Tabs – Filters display job types dynamically
  • Protection Rules – Prevent name changes and deletion of types with assigned templates

Estimates & Awards

  • Award Job Integration – Improved estimate-to-job conversion with linking
  • Job Number Display – Show job number and link directly on estimates page
  • Confirmation Popups – Visual confirmation when new jobs are created

Jan 27 2026

💰 Financial & Billing

Accounts Receivable

  • Recurring Revenue System – Automated billing schedules for service contracts
  • Recurring Billing Processing – Auto-generate invoices for PM contracts
  • Deposit Management – Ability to unapply selected checks from deposits
  • Collections Improvements – Enhanced sorting and selection on collections grid

Accounts Payable

  • Cash Disbursements – Edit button enabled when selecting records
  • Purchase Orders – Redesigned dialog layout with improved line item entry
  • Vendor Date Filtering – Date range filtering for vendor lists

General Ledger

  • Ledger Date Filters – “All” button for viewing complete transaction history
  • Income Statement Fixes – Corrected date calculations for reporting periods

Jan 26 2026

Reaching TS10 Parity

  • Aligned AR aging report functionality with TS10 format, ensuring consistency and accuracy for users transitioning from the legacy desktop application.
  • Implemented invoice voiding functionality with accurate GL reversals, achieving feature parity with the legacy TS10 system.

Beyond Parity – New Features

  • Implemented AI-powered technician scheduling recommendations to optimize resource allocation, reduce downtime, and improve operational efficiency.
  • Implemented predictive maintenance alerts powered by machine learning, enabling proactive issue resolution and reducing downtime for enhanced operational efficiency.

Jan 25 2026

  • AI Smart Scheduling – AI-powered technician recommendations using GPT-4o
  • AI Predictive Maintenance – ML-based equipment failure prediction
  • AI Knowledge Base Assistant – Global “Ask AI” button
  • AI-Assisted Report Builder – For custom reporting
  • Two-Factor Authentication (2FA) – Optional TOTP-based security
  • Dashboard Tile Protection – Password protection for executive tiles
  • Mobile App API – REST API for mechanics with photo/voice uploads
  • In-App Messaging System – Bidirectional dispatcher-mechanic messaging

Our Process

Onboarding

Our team will get you started with a guided tour with your own data so you immediately get familiar with the lay of the land.

Testing

Using your own data, you get to provide feedback to ensure your needs are supported.

Feedback

Your continued feedback helps us make this a tool shine.

Go For Launch!

You will be some of the first to get ahead and started once we go live!

Let’s Get Started!

Our team is ready to get you signed up for the guided tour.

Sign Up Now